EcommerceUpdated 2026-10-24
Customer Service Reply Prompt
Write empathetic, solution-oriented replies with clear boundaries for complaints, refunds and shipping.
#客服#电商#投诉#沟通DeepSeek豆包Kimi
Prompt
Reply to this customer.
Customer message:
{{message}}
Order status: {{status}}
Available options: {{options}}
Requirements:
1. Acknowledge the emotion first; do not explain immediately.
2. Restate the issue in one sentence.
3. Give a clear solution and timeline.
4. Do not promise what you cannot deliver.
5. Under 120 Chinese characters.
6. Provide a shorter version.Variables to replace
{{消息}}{{订单情况}}{{方案}}
Example output
Sorry you have waited this long. Your parcel is stuck at the Hangzhou hub; we have escalated it and expect an update within 48 hours.
How to use it
Acknowledge emotion before solutions; it reduces negative reviews.
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